Find quick answers to your questions about delivery, orders, accounts and promotions.
How much does delivery cost?
Delivery is free on all orders for the first 30 days from our launch date. After this period, a standard delivery fee of R95.00 will apply to orders under R650.00.
How long does delivery take?
Delivery usually takes 2-5 working days, depending on your location.
Where do you deliver?
We deliver throughout South Africa.
How do I know my order has been received?
You will receive an email or message confirming that we have received your order and are preparing it for dispatch.
How do I know when my order has been dispatched?
You will receive an email or message confirming that your order has been dispatched.
How do I track my order?
You will receive a tracking number once your order has been dispatched. Use this number to track your parcel. Alternatively, contact us via WhatsApp for an update on your delivery.
How do I view my order history?
Log in to your account and open the Orders section to view your previous orders.
How do I create an account?
Click the Account icon and select Register or Create an Account. Enter your details and follow the prompts to complete your registration.
Can I change my order once I’ve placed it?
Once your order has been placed and paid for, it cannot be changed. If you would like to return or exchange a product after receiving it, please contact us via our Contact Us page or WhatsApp. Returns and exchanges are subject to our Returns and Exchanges Policy.
Do you offer discounts and promotions?
We offer selected promotions and, where applicable, discounts during specific promotional periods. Visit our Promotions section to view current offers and their terms and conditions.