Refund policy

Returns, exchanges & refunds

We want you to be satisfied with your Hairshop purchase. Returns, exchanges and refunds are processed in accordance with applicable South African consumer law.

Where a product is being returned because you have changed your mind, it should generally be unused, unopened, in its original packaging, in a resalable condition and accompanied by the required proof of purchase.

For hygiene and safety reasons, certain opened or used cosmetics, hair care, beauty or personal-care products may not be eligible for return unless they are defective, damaged, incorrectly supplied or otherwise returnable under applicable law.

Where the customer is responsible for return courier costs, these costs may be deducted from a refund or charged in connection with an exchange. Approved refunds will ordinarily be processed using the original payment method wherever reasonably possible and may take several business days to reflect.

Damaged, defective or incorrect products

If you receive an item that is damaged, defective or different from the product ordered, please contact us as soon as reasonably possible with your order number, details and, where requested, photographs showing the problem.

Full details are set out in our Terms & Conditions. To start a return, email info@hairshop.co.za with your order number.