Privacy policy

PRIVACY POLICY

Hairshop Professional
Last Updated: 26 October 2026

Hairshop Professional ("Hairshop Professional", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with us.

This Privacy Policy should be read together with our website Terms & Conditions and any other policies published on our website.

1. PROTECTION OF PERSONAL INFORMATION

We process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

We endeavour to process personal information lawfully, reasonably and in a manner that does not unnecessarily infringe your privacy.

2. INFORMATION WE MAY COLLECT

Depending on how you use our website and services, we may collect information including:

  • Your name and surname;
  • Business or salon name, where applicable;
  • Email address;
  • Telephone and mobile number;
  • Billing and delivery addresses;
  • Account registration information;
  • Order and purchase history;
  • Products viewed or added to your shopping cart;
  • Payment and transaction information;
  • Communications between you and Hairshop Professional;
  • Marketing and communication preferences;
  • IP address;
  • Browser, device and operating-system information;
  • Website usage and activity information; and
  • Any other information you voluntarily provide to us.


3. PAYMENT INFORMATION

Where payments are processed through a third-party payment service provider, your payment information may be collected and processed directly by that provider.

Hairshop Professional may receive confirmation of the transaction and limited payment-related information necessary to process, reconcile, refund or administer your order.

We do not intentionally store complete credit or debit card details unless this is specifically required and permitted by applicable law and appropriate security standards.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Create and manage your customer account;
  • Process and fulfil orders;
  • Process payments and refunds;
  • Arrange delivery or collection of orders;
  • Communicate with you regarding purchases and enquiries;
  • Provide customer service and support;
  • Verify customer or professional status where required;
  • Maintain transaction and accounting records;
  • Manage returns, exchanges and warranties;
  • Detect or prevent fraudulent or unauthorised activity;
  • Improve our website, products and services;
  • Analyse website usage and customer trends;
  • Send promotional or marketing communications where legally permitted;
  • Comply with our legal, tax, accounting and regulatory obligations; and
  • Protect our legitimate business interests and the rights of our customers.

5. MARKETING COMMUNICATIONS

Where permitted by law, we may send you information about products, promotions, special offers, new launches and other Hairshop Professional news.

Where consent is required, marketing communications will only be sent after obtaining the appropriate consent.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your account, orders, payments or deliveries.

6. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand how visitors use our website and support relevant marketing activities.

Cookies are small data files stored on your device or browser.

Depending on the technology used on our website, cookies may include:

  • Essential cookies required for the website and online store to function;
  • Preference cookies;
  • Analytics cookies; and
  • Advertising or marketing cookies.

You may be able to control or disable certain cookies through your browser or through cookie-management tools made available on our website.

Disabling certain cookies may affect the functionality of the website.

7. SHARING OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services, including:

  • Payment service providers;
  • Banks and financial institutions;
  • Courier and delivery companies;
  • Website and e-commerce service providers;
  • Cloud hosting and data-storage providers;
  • IT and security service providers;
  • Marketing and communications providers;
  • Accountants, auditors and professional advisers; and
  • Government, regulatory or law-enforcement authorities where disclosure is legally required.

Third parties processing personal information on our behalf are expected to process that information only for the authorised purpose and to maintain appropriate safeguards.

8. DELIVERY INFORMATION

Where you request delivery, we may provide your name, delivery address, telephone number and other information reasonably required to our courier or delivery service provider for the purpose of delivering your order and communicating with you regarding that delivery.

9. SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, interference, alteration, disclosure or destruction.

However, no internet transmission, electronic communication or data-storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and should notify us if they believe their account has been accessed without authorisation.

10. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable legal, accounting, tax, regulatory or contractual obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Request confirmation of whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction or updating of inaccurate information;
  • Request deletion or destruction of personal information where legally permissible;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on consent;
  • Object to direct marketing; and
  • Lodge a complaint with the relevant regulatory authority.

Certain information may need to be retained despite a deletion request where we have a legal obligation or lawful basis to retain it.

12. CHILDREN'S INFORMATION

Our website and online store are intended for persons legally capable of entering into transactions or persons acting with the necessary assistance or consent.

We do not knowingly collect personal information from children in circumstances where such processing would be unlawful.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites, social-media platforms or services operated by third parties.

Hairshop Professional is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website or service before providing personal information.

14. CROSS-BORDER PROCESSING

Some service providers used in operating our website, e-commerce platform, communications or data-storage systems may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers comply with applicable data-protection requirements.

15. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

The latest version will be published on our website together with the date on which it was last updated.

Continued use of our website following an update will be subject to the Privacy Policy then in effect, to the extent permitted by law.

16. CONTACT US

For questions regarding this Privacy Policy, requests concerning your personal information or other privacy-related matters, please contact:

Hairshop Professional

Information Officer / Privacy Contact: Hairshop Team
Email: orders@hairshop.co.za
Telephone: 0673475145

17. INFORMATION REGULATOR

If you believe that your personal information has been processed in contravention of applicable data-protection legislation, you may have the right to lodge a complaint with the Information Regulator of South Africa.

By using this website and providing personal information to Hairshop Professional, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed, subject to applicable law.