Last Updated: August 2026
Welcome to Hairshop.
These Terms & Conditions govern your access to and use of the Hairshop website, including purchases made through our online store.
By accessing, browsing, registering on or purchasing from this website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
Please read them carefully before placing an order.
For assistance, please contact us at info@hairshop.co.za.
1. About Hairshop
The Hairshop website is operated and managed by Hairshop.
Throughout these Terms & Conditions, references to “Hairshop”, “we”, “us” or “our” refer to Hairshop and, where applicable, the entity responsible for operating the Hairshop online store.
References to “you”, “your” or “customer” refer to any person accessing, using or purchasing products through this website.
2. Use of This Website
You may use the Hairshop website for lawful personal and shopping purposes. You agree not to:
- use the website for any unlawful, fraudulent or unauthorised purpose;
- attempt to gain unauthorised access to the website, its servers, systems or customer information;
- interfere with or compromise the security or proper operation of the website;
- introduce viruses, malicious code or other harmful technology;
- copy, reproduce, distribute or commercially exploit website content without our prior written permission;
- infringe any copyright, trademark or other intellectual property rights belonging to Hairshop or a third party; or
- frame, reproduce or incorporate the Hairshop website into another website without our prior written consent.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
3. Product Information & Professional Advice
Hairshop supplies professional hair care, beauty products, electrical appliances, tools and accessories.
We make every reasonable effort to ensure that product descriptions, images, instructions and other information displayed on our website are accurate and up to date.
However, product packaging, ingredients, specifications, colours, sizes or appearance may occasionally be changed by manufacturers without prior notice. Product images are therefore provided for illustrative purposes and actual packaging may differ.
Information provided on the Hairshop website is intended as general product information and should not be regarded as professional medical, dermatological or other healthcare advice.
Where you have a specific hair, scalp, skin or health concern, we recommend obtaining appropriate professional advice before using a product.
Professional-use products should always be used in accordance with the manufacturer’s instructions and warnings.
4. Product Availability
All products displayed on Hairshop are subject to availability. Adding a product to your shopping cart does not reserve the product or guarantee availability.
While we make every reasonable effort to maintain accurate stock information, circumstances may arise where a product becomes unavailable after an order has been placed. Should this occur, we will contact you and, where appropriate, offer an alternative product, place the affected item on back order where possible, or arrange a refund for the unavailable item.
5. Pricing
All prices displayed on Hairshop are quoted in South African Rand (ZAR) unless otherwise stated. Prices are subject to change without prior notice.
The price applicable to your order will generally be the price displayed at the time your order is submitted, subject to these Terms and any obvious pricing or system errors.
We take reasonable care to ensure that prices displayed on our website are correct. However, technical, typographical or system errors may occasionally occur. Where an obvious pricing error has occurred, Hairshop reserves its rights under applicable South African law and will contact you before processing the affected order.
Promotional prices, discounts and special offers may be subject to specific promotional terms, availability and expiry dates.
6. Placing an Order
Once you submit an order through Hairshop, you will receive an electronic acknowledgement containing details of your order. This acknowledgement confirms that we have received your order but does not necessarily constitute final acceptance of the order.
Orders remain subject to:
- product availability;
- successful payment;
- verification of order information where required; and
- our ability to fulfil and deliver the order.
The sale is concluded in accordance with applicable South African law and the order-processing provisions contained in these Terms.
Should we be unable to fulfil an order after payment has been received, we will contact you and arrange an appropriate refund or alternative solution.
7. Payment
Hairshop offers the payment methods displayed during checkout.
Where payments are processed through a third-party payment provider such as PayFast, the payment transaction may be subject to that provider’s security procedures and terms.
Depending on the payment options available at checkout, customers may be able to pay using approved Visa or Mastercard debit and credit cards and other supported payment methods.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Additional authentication, including 3D Secure, may be required for certain card transactions. Payment providers may perform fraud and security checks and may decline transactions that do not satisfy their security requirements.
EFT Payments
Where EFT is offered as a payment option, an order will only be released once cleared funds reflect in Hairshop’s nominated bank account. Customers should use the correct order or payment reference when making an EFT.
Hairshop will never request that you make payment into a different bank account through an unsolicited email, SMS, WhatsApp message or social media communication. If you are uncertain about payment instructions, please contact us before making payment.
8. Delivery
Hairshop delivers to approved destinations within South Africa, subject to courier availability and any delivery restrictions applicable to a particular location.
Delivery Charges
Orders of R650 or more qualify for free standard delivery, subject to any applicable exclusions or surcharges communicated during checkout.
Orders below R650 will attract a delivery charge calculated or displayed during checkout.
Certain remote, regional or outlying areas may attract an additional courier surcharge.
Dispatch
Where payment has been received and cleared before 13:00 on a business day, we will endeavour to dispatch the order on the same business day.
Orders received or paid after 13:00, over weekends or on South African public holidays will ordinarily be processed on the next business day.
Same-day dispatch is an operational target and is not a guarantee.
Delivery Times
Standard delivery generally takes approximately 2–5 working days, depending on the delivery destination and courier service.
Business days exclude Saturdays, Sundays and South African public holidays. Courier deliveries generally take place Monday to Friday during normal business hours.
Delivery times are estimates and may be affected by circumstances outside Hairshop’s reasonable control.
9. Delivery Information
You are responsible for providing complete and accurate delivery information, including:
- recipient’s name;
- street address;
- suburb;
- city or town;
- postal code; and
- valid contact telephone number.
Please check your delivery information carefully before submitting your order.
Hairshop cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer, subject always to applicable law.
Where another person accepts the parcel at the delivery address supplied by you, that person may be regarded as authorised to accept delivery on your behalf.
Your name, contact number, delivery address and other information reasonably required to complete delivery may be provided to our courier or delivery service provider. Such information will be handled in accordance with our Privacy Policy and applicable data-protection legislation.
10. Returns, Exchanges & Refunds
We want you to be satisfied with your Hairshop purchase. Returns, exchanges and refunds are processed in accordance with our Returns & Refunds Policy and applicable South African consumer law.
Customers wishing to return an eligible product should notify Hairshop within the applicable return period.
Where a product is being returned because you have changed your mind, it should generally be:
- unused;
- unopened;
- in its original packaging;
- in a resalable condition; and
- accompanied by the required proof of purchase.
For hygiene and safety reasons, certain opened or used cosmetics, hair care, beauty or personal-care products may not be eligible for return unless they are defective, damaged, incorrectly supplied or otherwise returnable under applicable law.
Nothing in these Terms is intended to limit any rights that a customer may have under applicable South African consumer legislation.
Where the customer is responsible for return courier costs, these costs may be deducted from a refund or charged in connection with an exchange.
Approved refunds will ordinarily be processed using the original payment method wherever reasonably possible. Once approved and processed by Hairshop, refunds may take several business days to reflect, depending on your bank or payment provider.
11. Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective or different from the product ordered, please contact Hairshop as soon as reasonably possible.
Please provide your order number together with details and, where reasonably requested, photographs showing the problem.
Once the matter has been assessed, we will provide an appropriate remedy in accordance with applicable South African consumer law and our Returns & Refunds Policy.
12. Privacy & Personal Information
Hairshop respects your privacy and is committed to protecting personal information.
Personal information collected through our website will be processed in accordance with our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA).
Information may be shared with trusted service providers where reasonably necessary to provide our services, including payment processors, technology providers and courier companies.
Please refer to our separate Privacy Policy for further information about how we collect, process, store and protect personal information.
13. Intellectual Property
Unless otherwise stated, the Hairshop website and its content—including text, graphics, website design, photographs, logos, promotional material and other content—are owned by or licensed to Hairshop and are protected by applicable intellectual-property laws.
Hairshop grants you a limited, non-exclusive and non-transferable right to access and use the website for personal, non-commercial purposes.
Website content may not be copied, reproduced, republished, distributed, sold or commercially exploited without prior written permission from Hairshop or the relevant rights holder.
Third-party product names, trademarks and logos remain the property of their respective owners.
14. Website Availability & Liability
We take reasonable steps to maintain the security, functionality and availability of the Hairshop website.
However, we cannot guarantee that the website will always operate without interruption, delay or technical error. The website may occasionally be unavailable due to maintenance, upgrades, technical difficulties or circumstances outside our reasonable control.
To the fullest extent permitted by applicable law, Hairshop will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing contained in these Terms & Conditions excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.
15. Third-Party Services & Links
The Hairshop website may contain links to or make use of third-party services, including payment gateways, courier services and external websites.
Hairshop is not responsible for the content, security, availability or privacy practices of independent third-party websites or services, except to the extent that responsibility cannot lawfully be excluded.
Customers should review the relevant third party’s terms and privacy policies where appropriate.
16. Changes to These Terms
Hairshop may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable legislation.
The latest version will be published on this website together with an updated revision date.
Changes will apply prospectively as required by applicable law and will not unlawfully remove rights that have already accrued to customers.
17. Governing Law
These Terms & Conditions and the use of the Hairshop website are governed by the laws of the Republic of South Africa.
Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable South African legislation.
18. Contact Us
Questions regarding these Terms & Conditions, an order or your Hairshop experience can be directed to:
Hairshop
Email: info@hairshop.co.za
We value our customers and will always endeavour to address enquiries and concerns professionally, fairly and as efficiently as possible.
Thank you for choosing Hairshop – your destination for professional hair care, beauty products, tools and accessories.