Delivery
Hairshop delivers to approved destinations within South Africa, subject to courier availability and any delivery restrictions applicable to a particular location.
Delivery charges
Orders of R650 or more qualify for free standard delivery, subject to any applicable exclusions or surcharges communicated during checkout.
Orders below R650 will attract a delivery charge calculated or displayed during checkout. Certain remote, regional or outlying areas may attract an additional courier surcharge.
Dispatch
Where payment has been received and cleared before 13:00 on a business day, we will endeavour to dispatch the order on the same business day. Orders received or paid after 13:00, over weekends or on South African public holidays will ordinarily be processed on the next business day. Same-day dispatch is an operational target and is not a guarantee.
Delivery times
Standard delivery generally takes approximately 2–5 working days, depending on the delivery destination and courier service. Business days exclude Saturdays, Sundays and South African public holidays, and courier deliveries generally take place Monday to Friday during normal business hours.
Delivery times are estimates and may be affected by circumstances outside Hairshop’s reasonable control.
Returns, exchanges & refunds
We want you to be satisfied with your Hairshop purchase. Returns, exchanges and refunds are processed in accordance with applicable South African consumer law.
Where a product is being returned because you have changed your mind, it should generally be unused, unopened, in its original packaging, in a resalable condition and accompanied by the required proof of purchase.
For hygiene and safety reasons, certain opened or used cosmetics, hair care, beauty or personal-care products may not be eligible for return unless they are defective, damaged, incorrectly supplied or otherwise returnable under applicable law.
Where the customer is responsible for return courier costs, these costs may be deducted from a refund or charged in connection with an exchange. Approved refunds will ordinarily be processed using the original payment method wherever reasonably possible and may take several business days to reflect.
Damaged, defective or incorrect products
If you receive an item that is damaged, defective or different from the product ordered, please contact us as soon as reasonably possible with your order number, details and, where requested, photographs showing the problem.
Full details are set out in our Terms & Conditions. To start a return, email info@hairshop.co.za with your order number.